SN

SN DIGITAL HUB

Digital Growth Partner
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Refund & Cancellation Policy

  1. Refund & Cancellation Policy
Refund & Cancellation

Refund & Cancellation Policy

At SN Digital Hub, we are committed to delivering high-quality digital solutions and maintaining complete transparency with our clients.

Effective Date: 30 July 2024

Refund Policy

Transparent & Clear Policy

At SN Digital Hub , we are committed to delivering high-quality digital solutions and maintaining complete transparency with our clients.

Please read our Refund & Cancellation Policy carefully before purchasing any of our services.

Section 01

Nature of Our Services

SN Digital Hub provides digital services , including but not limited to:

Website Design & Development

E-Commerce Website Development

SEO Services

Google Ads Management

Meta Ads Management

Social Media Marketing

Graphic Design

Video Editing

Branding & Creative Services

Domain & Hosting Assistance

Custom Software & Web Solutions

Since these services involve professional consultation, planning, design, development, and digital resource allocation, they are non-tangible and customized in nature.

Section 02

No Refund Policy

Once a project has been confirmed and work has started, no refund will be provided.

This includes situations where:

The client changes their mind after placing the order.
The client decides not to continue the project.
The client delays content or approvals.
The client finds another service provider.
The client is dissatisfied due to personal preference after the agreed scope has been delivered.
The project has been partially or fully completed.

As our services are custom-made and time-based, the effort invested by our team cannot be reversed or recovered.

Section 03

Website Development Projects

After the project is confirmed and development begins, the advance payment becomes non-refundable.
Once the website has been developed, delivered, or made live, no refund request will be accepted under any circumstances.
Minor revisions covered under the agreed project scope will be provided. Any additional work beyond the agreed scope may be charged separately.
Section 04

Cancellation Policy

Clients may request cancellation only before work has started.

If our team has already:

Started planning
Designed layouts
Registered domain
Purchased hosting
Assigned developers
Created designs
Started coding
Reserved project resources

the order cannot be cancelled and no refund will be applicable.

Section 05

Domain & Hosting

Payments made for:

Domain Registration
Web Hosting
SSL Certificates
Email Hosting
Third-Party Licenses
Premium Themes
Premium Plugins
API Credits
External Software Subscriptions

are completely non-refundable, as these are purchased from third-party providers.

Section 06

Digital Marketing Services

Payments made for SEO, Google Ads, Meta Ads, Social Media Marketing, Content Creation, Graphic Design, Video Editing, and other digital marketing services are non-refundable once work has commenced.

Advertising budgets paid directly to Google, Meta, or any third-party advertising platform are governed by their respective policies and cannot be refunded by SN Digital Hub.

Section 07

Client Responsibilities

To ensure timely project completion, clients are expected to provide:

Required content
Images and logos
Business information
Feedback and approvals
Access credentials (where applicable)

Delays from the client’s side do not make the project eligible for cancellation or refund.

Section 08

Project Delivery

We strive to deliver every project within the mutually agreed timeline. Delivery timelines may vary depending on:

Project complexity
Client response time
Scope changes
Third-party dependencies
Technical requirements

Delays caused by the client do not qualify for any refund.

Section 09

Exceptional Situations

Refunds, if considered, will be solely at the discretion of SN Digital Hub and only in exceptional circumstances where:

No work has been initiated by our team; and
A written approval has been provided by the management.

Such cases shall be evaluated individually and should not be considered our standard policy.

Section 10

Policy Acceptance

By purchasing any service from SN Digital Hub, the client acknowledges that they have:

Read this Refund & Cancellation Policy.
Understood the nature of digital services.
Agreed that payments made for digital services are generally non-refundable once work has commenced.
Accepted all the terms and conditions mentioned above.
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Have Questions?

If you have any questions regarding this Refund & Cancellation Policy, please contact us before placing your order.

Get In Touch

Let's Talk About Your Project.

Have a project, business idea or technology requirement? We'd love to hear from you.

Location
2/140, Near Gyan Lok Inter College, Suhag Nagar, Firozabad, Uttar Pradesh 283203

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